The most important thing about voice AI is not the voice. It’s the experience voice can make possible. Think about the best service experience you have ever had. You felt understood. You did not have to repeat yourself, learn how the organization worked or navigate its internal complexity. You explained what you needed, and someone used context, judgment and knowledge of the organization to help move you toward a successful outcome. What if enterprises could provide more of those experiences…
This article has been indexed from Unite.AI
Read the original article: