On November 12, 2026, NiCE announced the next generation of its Cognigy platform for building and managing enterprise customer-service AI agents, adding AI-assisted development, reusable skills, decision tracing and native voice-to-voice interaction. The release also changes how customers access and pay for the models behind those agents. The platform is designed for customer-experience operations that want to coordinate agents across a complete customer journey rather than automate one task at…
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