ConnectWise has launched RMM Agent, bringing AI-led endpoint investigation into the service ticket where technicians already work. Announced on October 29, the product examines a linked device, tests possible causes, and stages a remedy from a vetted catalog. Every device change requires a technician's explicit approval. The launch announcement also introduces Voice, Teams, and Email Agents for gathering customer information before technical work begins. All four are generally available…
This article has been indexed from Unite.AI
Read the original article:
ConnectWise Launches RMM Agent to Investigate IT Tickets With Technician-Approved Fixes