The SaaS industry was built on the simple premise that software helps people do work. Every pricing model, product roadmap, and sales motion for the past two decades has been organized around that assumption. A seat is a person, a license is a user, and a renewal is what happens when that user decides the tool is still worth it. AI is breaking that premise at the foundation. Software doesn’t just help people do work anymore. In many cases, it does the work instead. That has consequences for the…
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