TSA Deploys Salesforce-Built AI Agent Ace to Answer Traveler Questions

The Transportation Security Administration has deployed Ace, an AI agent built with Salesforce Public Sector Solutions, to answer routine traveler questions about airport security, Salesforce announced on September 14, 2026. Salesforce said Ace has handled approximately 100,000 routine traveler conversations per month since going live during the summer travel surge. According to the announcement, Ace resolves 96% of routine inquiries (such as how to pack liquids or how to enter a checkpoint…

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