By 2027, 74% of companies are expected to use agents in some capacity, according to a recent Deloitte study. For years, we’ve designed and built software to improve the human experience of navigating our apps, websites, operating systems, and documents. Now, the user isn’t a human at all. This has broader implications beyond shifting from dashboards and the controlled workflows we design for human tasks. We are in a moment where we need to design agents’ operating environments, while also…
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