Decagon announced on November 13, 2026 that Hertz is joining its Personal Agent Gateway in a pilot that will let renters ask Meta’s Muse to change or extend existing reservations and receive a confirmed outcome in the same conversation. The connection will use Poppy, Meta’s implementation of the open Personal Agent Protocol, to link Muse with Hertz’s AI-powered reservation and customer-support platform. Decagon describes Hertz as one of the first enterprises to give personal agents a direct…
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