Picture an AI agent handling a customer billing dispute. It reads the complaint, checks the account history, and determines that a credit is warranted. All within seconds. Impressive. Now ask it to actually issue the credit. The customer agreement lives in another system. The approval rules are buried in application code. The billing tool expects a person to click through several screens. The agent understands what needs to happen, but the architecture won't let it finish the job. That's the…
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Your Next Software User Is an AI Agent. Is Your Architecture Ready?