arXiv:2505.00225v2 Announce Type: replace-cross
Abstract: Utilities publish Estimated Times of Restoration (ETRs) for customer-facing storm outages, and their accuracy governs whether customers can make sound decisions about food, medical equipment, and relocation. Prior work treats ETR as static tabular regression in which each outage contributes one record, discarding the fact that every development of an outage, from crew assignment through dispatch, suspension, damage assessment and partial restoration, is recorded as a revision. We reformulate ETR prediction as longitudinal tabular regression and introduce a Longitudinal Tabular Transformer (LTT), an axial-attention model that consumes the revisions preceding a prediction and issues a refined estimate at every one. On 242{,}928 storm-attributed outages from a cohort of 526{,}468 filtered events and 10.0 million revisions at six operating companies, LTT reduces customer-weighted asymmetric error at all six, by a median of 36.9\,\% against the estimates the utilities published during the same storms and 11.3\,\% against the strongest learned baseline at each. It is the only method improving on the incumbent's satisfaction impact at all six companies while also reducing root mean squared error at all six. Stratification by revision index shows that LTT error is largest at the first revision, where no history is available, and falls monotonically as revisions accumulate.
Abstract: Utilities publish Estimated Times of Restoration (ETRs) for customer-facing storm outages, and their accuracy governs whether customers can make sound decisions about food, medical equipment, and relocation. Prior work treats ETR as static tabular regression in which each outage contributes one record, discarding the fact that every development of an outage, from crew assignment through dispatch, suspension, damage assessment and partial restoration, is recorded as a revision. We reformulate ETR prediction as longitudinal tabular regression and introduce a Longitudinal Tabular Transformer (LTT), an axial-attention model that consumes the revisions preceding a prediction and issues a refined estimate at every one. On 242{,}928 storm-attributed outages from a cohort of 526{,}468 filtered events and 10.0 million revisions at six operating companies, LTT reduces customer-weighted asymmetric error at all six, by a median of 36.9\,\% against the estimates the utilities published during the same storms and 11.3\,\% against the strongest learned baseline at each. It is the only method improving on the incumbent's satisfaction impact at all six companies while also reducing root mean squared error at all six. Stratification by revision index shows that LTT error is largest at the first revision, where no history is available, and falls monotonically as revisions accumulate.
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